Text AI Solution

Smart Call Routing via Chat

Intelligent chat-based routing system that directs customers to the right department or agent instantly.

Smart Routing Logic

Advanced AI algorithms to analyze queries and route to the best-suited agent or department.

  • ✓ Intent Recognition
  • ✓ Priority-based Routing
  • ✓ Skill Matching

Contextual Understanding

Natural language processing for accurate query classification and routing.

  • ✓ Sentiment Analysis
  • ✓ Language Detection
  • ✓ Topic Classification

Performance Analytics

Comprehensive analytics to monitor and optimize routing efficiency.

  • ✓ Response Time Tracking
  • ✓ Resolution Rates
  • ✓ Agent Performance
Key Benefits

Optimized Customer Support

Enhance your customer support efficiency with intelligent chat routing.

60%

Faster Resolution

90%

Routing Accuracy

45%

Cost Reduction

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